In a recent and notable decision, the Madras High Court offered relief to a businesswoman who failed to receive a crucial Income Tax notice due to a change in her registered email ID. The court’s ruling highlights the increasing dependency on digital communication in tax processes and the importance of keeping contact details updated with the Income Tax Department.
The case involves Dhanapal Eswari, a distributor of gas cylinders and stoves. She was unable to file her Income Tax Return (ITR) for the Assessment Year (AY) 2018–19 due to personal and unavoidable circumstances. In response to this non-filing, the Income Tax Officer (ITO) issued a show cause notice, asking for an explanation regarding the non-submission of her return.
Despite the procedural delay, Dhanapal Eswari responded to the notice on March 30, 2022, enclosing the following documents:
A CBDT e-challan confirming payment of tax
A statement of income for the relevant assessment year
A formal request asking for the issuance of a Section 148 notice under the Income Tax Act, 1961, so that she could file her return properly.
While the response was made in good faith, a significant problem arose—the appellant never received the original income tax notice, as her registered email ID had been changed and not updated with the Income Tax Department. As a result, she missed the initial communication entirely.
A Single Judge of the High Court initially ruled that for her appeal to be considered, she must pay 15% of the disputed tax amount upfront. This was a standard requirement meant to ensure the seriousness of appeals and protect government revenue.
Dhanapal Eswari appealed against this condition, arguing that:
The failure to file was due to genuine personal reasons
She had not received the notice due to an email communication gap
She had already made efforts to pay tax and submit her details
Taking all these factors into account, the Division Bench of the Madras High Court set aside the 15% payment condition. The court directed that her case should be reconsidered without the requirement of an upfront tax deposit.
Under Section 148 of the Income Tax Act, 1961, the tax department can reopen assessments where income is believed to have escaped assessment. However, this power must be exercised following proper procedure, including sending timely and correctly addressed notices to taxpayers.
In this case, although the department may have acted within its rights, the breakdown in communication due to the outdated email ID made the notice ineffective.
Update Your Email and Mobile Number: Always make sure your contact information is current in your PAN and income tax portal.
Digital Notices Matter: Tax communications are increasingly digital. Missing them can lead to serious consequences.
Courts Can Offer Relief: If genuine issues arise, Indian courts are open to providing relief and ensuring fair treatment.
Document Every Response: If you ever face issues with tax authorities, ensure every reply is well-documented and includes payment proof, income statements, or legal references.
She failed to receive the tax notice due to a change in email ID and had made genuine efforts to comply.
It allows the Income Tax Department to reopen or reassess past tax returns if income has escaped assessment.
Update your contact details on the Income Tax e-filing portal and in your PAN records immediately.
Yes, courts can waive penalties or payment conditions if they believe the taxpayer acted in good faith or faced genuine difficulties.
This case serves as an eye-opener for both individuals and business owners. In the digital age, even a small mistake like not updating an email address can lead to major tax issues. However, the courts are willing to consider genuine situations and offer relief when justice demands it.
If you’re facing a similar issue or have missed a tax notice, don’t ignore it—consult a professional, respond quickly, and document everything. Tax laws may be strict, but the justice system ensures they are applied fairly.
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Post By : CA Madhur
May 22, 2025